FAQ | Pink Apple Cars
Q. Are you Charging anything Extra for Christmas ?
A. An additional surcharge of 50% on the prices listed on this site will be added on the following dates: 24, 25, 26, 31 December as well as 1 January.
Q. Are you a licenced company?
A. Yes. We are licenced by the public carriage office under Licence Number: 0092790101
Q. Is your service available day and night?
A. Yes. We operate 24 hours 7 days a week, all through the year.
Q. Are your prices fixed?
A. Yes. The prices are fixed for pre booked transfers. But if there are any additional drop offs, pickups or diversions there will be additional charges.
Q. Will I incur any extra charges if my plane is delayed or cancelled by the airline?
A. No, as we will track your flight landing time we will be aware of any delays or cancellations and we will dispatch our driver according to the new landing time.
Q. What happens after I have made an online booking?
A. We will review your request and send you an email confirming the booking with a booking confirmation number.
Q. We have childen travelling with us, can you provide child/infant seats?
A. Yes. Please tell us the ages of the children and we can provide 1 child/infant/Booster seat free of charge per transfer and 2nd will be Extra £5 and we can provide Maximum 1 Baby and 1 Booster . (No Baby Seat for Saloon or Estate Cars).
Q. How do I find my driver at the airport?
A. Our driver will wait in the arrival hall with your name card usually by the airport information desk.
Q. Can I smoke in the car?
A. No. We operate a strict no smoking policy in all our vehicles.
Q. Will I be sharing with anyone else?
A. No. We do not operate a shared taxi service.
Q. What do I do if I can't locate my driver?
A. Please call us 020 3002 9029 or +4420 3002 9029 and our admin team will help you find your driver in the terminal.
Q. Is gratuity included in the price?
A. No. It is at the passengers discretion.
Thank you Pink Apple Cars , they arrived early for our trip to Luton airport , the cars were clean and tidy and the driver was very professional , helped us in and out with our cases and also took care of my 83 year old mum and her walking frame , could not be more helpful . On the way back we were delayed but guess what our driver waited 30 mins for us,we would definitely use Pink Apple Cars again , thank you so much.
November 05, 2018
I booked a car for 6 people from Luton Airport to London E1. The driver was waiting for us. He was professional and serious. We asked the driver to drop each one of us in a different location of the same area so we where charged more than quoted - completely understandable! I will book it again
October 23, 2018
The smart suit dressed driver was waiting for me at Heathrow Airport, Terminal 5, at 22.50hrs after a scheduled on - time BA flight from Malaga in Spain after returning from a ten day guided holiday. The new BMW unmarked car was very clean and at that time of night very smooth and comfortable on the M25 and M40, both were very light in traffic, to my house close to Oxford, which only took 42 minutes. I will certainly use them again and also recommend them.
October 20, 2018