Taxi and minicab London cheap airport transfers at Pink Apple Cars
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Privacy & Security Policy

Updated Privacy & Security Policy

We (AFM Global Ltd. Reg No. 09853240, T/A Pink Apple Cars) are committed to protecting your privacy and promise to collect & process your data safely and securely when you use, Airport Transfer Services provided by us or our website. 

Any personal data processed in line with our Privacy Policy is controlled by us, as the data controller.

Our Privacy Promise to You

Transparency – We will always tell you what data we’re collecting about you and how we use it. We never share your data with anyone and will never sell your data.

Secure – We are committed to always follow best industry practices to ensure your data is stored safe & secure. We protect the confidentiality, accuracy and availability of the information we collect about you.

Control – We will only send you SMS, WhatsApp or Email regarding your booking information, confirmation, completion & invoicing process. We may contact you via email about any offers from our side ONLY.

 

What information we collect about you?

 

  • Personal and contact information when you use our service online, via chat, Email or by phone. We may ask about your name, pickup address, drop off address, email address, telephone number(s), No. of luggage’s you may carry.
  • Details (and copies) of your communications and interactions with us via our Customer Care Team or otherwise, including by email, telephone (voice recordings),online via webchat, the feedback button or on any of social media channels.
  • We never keep records of any of financial details at all about you i.e. Credit / Debit Card details etc.
  • Technical information about your device or browser when you use our website, including geolocation data to determine what country you are accessing our website from, your internet protocol (IP) address, device ID, browser type and version and time zone setting, which may in some circumstances be personal data. This data remains secure on ZenDesk chat servers. You can read about their updated privacy policy on https://www.zendesk.es/company/customers-partners/eu-data-protection/zendesk-chat/ .

How and why we use your personal data about you?

  •  We only use your personal data to fulfil bookings made with us and we may contact you via SMS, WhatsApp, Email or via Online Chat in due course.
  • Staff Training – We may use copies of your communications with us including any voice recordings for Staff training purposes.
  • Fraud Prevention - We may use your personal and contact information, financial information, information about any transaction between you and us, information about your use of our website, or technical information, in order to undertake analysis for the purposes of identifying and dealing with any fraud or fraudulent activity.

 

Do we use Cookies?

 

  • Yes. We use cookies and similar technologies to recognise you, your browser and your device. We never store any information for advertisement purposes.
    • There are two main types of cookies and technology. Here's how and why we use them:
      • Strictly necessary cookies
        • These are cookies that are required for the operation of our website. Without these cookies, you will not be able to use some functionality on our website, such as signing into your account.
      •  Performance cookies
        • These cookies collect information about how you use our website and help us improve the way our website works by making it easier for you to navigate to and complete various tasks i.e. preparing quotes, making bookings etc.

 

Contact us.

If you have any questions or concerns regarding how we use your information, please contact our control centre on 020 3002 9029 or send us an email.

 

 Changes to this Privacy Policy

Any changes that we may make to our Privacy Policy in the future will be posted on our website. Where appropriate, we will notify you of the changes upon your next visit our website or via Email.

This Privacy Policy was last updated on 24th May 2018.