Terms and Conditions

Vehicle Type

It is the passenger's responsibility to ensure that they order the correct

type of vehicle in order to carry the numbers of passengers and luggage.


Prices quoted and paid are for passengers being ready to travel at

the booked time. (Errors and omissions excepted)

Phone Bookings

All phone bookings are taken with great care and detailed attention to

ensure accuracy is maintained. Some of the bookings may be recorded

for training and verification purposes.

We will not be held liable for any incorrect information provided by a third party.

Booking Confirmations

We shall send e-mail confirmations to all of our passengers, provided

they have included a valid e-mail id with their booking. This will include

phone bookings as well as web bookings.


Payments can be made by the following methods:

1. To the driver Cash / Credit / Debit card only VISA / MASTER. ( pay by card

in the car will be 10% additional charge. No charge on Cash payment.

2. Prepay by Credit / Debit Card online or by calling our office ( No charge ).

3. Paypal using the online web(charge apply) or by link.

Fraud Prevention

To protect our drivers and passengers safety we have done

random installation of security cameras in our cars.

Any online credit/debit card bookings will be subject to verification and

passengers may be asked to provide ID with the credit/ debit card.

Waiting Time Charges

All pickups from the airports and cruise ports are allowed 30 min free

after the Customer's advised time. Any further waiting time will be

charged at 35p per minute (minimum £3.50 for Saloon Cars) and 45p per

minute (minimum £4.50 ) for any other cars. Flight delays are exempt

from these charges.

Pickups from home, hotel, offices and other venues are allowed 5 minutes

from the actually booked time, thereafter 35p per minute (minimum £3.50 for Saloon) and

45p per minute (minimum £4.50 for any other car) will be added to the fare quoted.

Additional Passengers and Luggage

Any additional passengers and luggage may be added with the permission

of Pink Apple Cars Control to the car ordered, but not exceeding the

numbers per vehicle type ordered.

Additional Drop offs and Pickups

Additional drop-offs and pickups will be charged per mile with a minimum

the fee of £10.00 per diversion.

Booking Cancellations

A booking can be canceled in advance by giving 12 hours notice.

A fee of £8.00 will be deducted for any pre-paid transfers which are canceled.

For cash bookings, there will be no charges applicable for cancellations

notified prior to 12 hours of the pick-up time.

Any booking made on the basis of paying cash to the driver secured with

a credit card or debit card will be charged the full fare in the event of

cancellations notified under 12 hours.

All pre-paid booking cancellations notified under 12 hours will not be refunded.

Missed Flights

If the passenger missed a flight no REFUND will be issued. However if the

Passenger wishes to take a later flight we will provide the service at no extra cost.

If the driver has entered inside the terminal, Parking will be charged in case of re-schedule of

customer booking as well as full fare.

No Show

No show is defined as follows: If passenger books a private hire car

with us and failed to meet the driver on pick up time, this will include home,

hotel and other private addresses.

This will include the wrong date wrong time bookings.

If a passenger books a pick up from an airport and fails to meet the driver

in the arrival hall. This means that the driver will wait in the arrival hall up to

1 hour  from flight landing time/passenger given time and if the passenger

fails to meet within this time limit or make contact to inform their status at the

airport will be considered as a no show.

All bookings pre paid by a credit or debit card will not be refunded in the

event of a no show.


Refunds will be issued on the Following Grounds:

All cancellations  are subject to a minimum fee of £6.00

No refunds will be issued for the following:


The driver will take the route to a destination by considering the following facts: the traffic, time, road closures, diversions. It's solely the driver's discretion to choose any route If the passenger wants to travel by any Motorway, A fixed charge of £25 will be added to the final price. 


The company accept no liability for the following: Severe traffic delays

, road closures, extreme and poor weather conditions or any other

circumstances outside the company's control.

Pink Apple Cars do not accept any responsibility in any way for missed

flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather

conditions or any unforeseen circumstances.

Special Fares

Our Prices will be higher on the following dates; 24th, 25th, 26th,27th,28th,29th&30th.

31st December and 1st January. This is due to limited drivers available for

work during seasonal periods.

Additional Information

Flight early landing: We will try our best to get you, driver, in-case your flight lands early but it is not always in our control to have a driver available in this situation.

Parking charges above £8 are payable by the customer.

We are unable to provide a baby seat or booster with Saloon or Estate Cars. Customers
need to book MPV5 or Higher car if they require baby or booster seat Please note that we provide child seats as a courtesy service. Whilst we make every effort to ensure child seats are available, we cannot guarantee, suitability for your child, or availability for your journey.

Usage of child seats is entirely at the passenger's discretion, and we cannot be held responsible or liable for their usage.